Fresh Service – Move ticket to another Department (Workspace) - For Agents Only

Fresh Service – Move ticket to another Department (Workspace)

Move items from the list view

Perform the following steps to move item(s) such as tickets, problems, changes, or releases from the item list view:

Select the item(s) you want to move using the checkboxes. You can move anywhere from a single item to a maximum of 100 at a time.
After selecting the required items, click Move.
In the panel that appears, choose the target workspace, and optionally select the group and agent.
Click Move to complete the action.

Move items from the item details view

Perform the following steps to move items (tickets, problems, changes, or releases) from the details view:

Open the detailed view of the desired item.
Click the More options icon (three dots) in the upper-right corner.
Select Move from the drop-down menu.
Provide the target workspace, and optionally select the group and agent.
Note: If an agent group is selected, the agent dropdown will show only agents from that group. If no group is selected, all agents in the target workspace will be listed.
Click Move to complete the action.