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76000009745
Get Started - ITWCAP Service Desk
Refer to attached "ITWCAP Service Desk.pdf".
Additionally, you can click here to view the full
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76000021441
X Drive file refresh
Got to the folder to verify if files updated overnight or not.
if not updated, remote onto S9
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76000051770
Fresh Service - Out of Office - For Agents Only
Fresh Service - Out of Office
For Requesters to be notified when you are away. When Requesters add
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76000051772
Fresh Service – Move ticket to another Department (Workspace) - For Agents Only
Fresh Service – Move ticket to another Department (Workspace)
Move items from the list view